Privacy Policy

At Pool Supplies Shop (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website poolsuppliesshop.com or make purchases from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase or create an account.
• Transaction Information: Details about products you purchase (such as chlorinator parts, pool pump motors, or filter cartridges), payment method, and order history.
• Technical Information: IP address, browser type, device information, and cookies when you browse our site.
• Communication Data: Records of your correspondence with us via email or other channels.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for pool equipment and replacement parts
• To provide customer support and respond to inquiries
• To improve our website, products, and services for pool professionals and homeowners
• To send order confirmations, shipping notifications, and service-related communications
• To prevent fraud and enhance the security of our payment processing systems
• To comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), shipping orders, and providing customer service.
• Legal Compliance: When required by law or to respond to legal process, protect our rights, or prevent fraud.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• PCI DSS compliance since 2015 for all payment processing
• Encryption of sensitive data during transmission
• Secure storage of customer information
• Regular security assessments of our systems

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data under certain circumstances
• Object to or restrict processing of your data
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at the information below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and account settings
• Analyze site traffic and usage patterns
• Improve your browsing experience
• Deliver relevant content about pool parts and equipment

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.