Welcome to Pool Supplies Shop! These Terms and Conditions govern your use of our website (www.poolsuppliesshop.com) and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Usage

1.1 Eligibility

Our website and services are available to individuals who are at least 18 years old and can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and current information

1.3 Prohibited Activities

You agree not to:

  • Use our website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Use any automated means to access or scrape our site

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality pool equipment and replacement parts including:

  • Chlorinator Parts
  • DE Filter Grids
  • Dual Speed Pump Motors
  • Filter Cartridges
  • Pool Filter Parts
  • Pool Pump Motors
  • Pool Pump Parts
  • Salt System Parts
  • Single Speed Pump Motors

We make every effort to display product colors and specifications as accurately as possible, but actual colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Intended Use

Our products are designed for professional and residential pool maintenance. Customers are responsible for ensuring products are appropriate for their specific pool systems and comply with local regulations.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation does not constitute acceptance.

3.2 Pricing

All prices are in US dollars and subject to change without notice. We are not responsible for typographical errors in pricing.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is due at time of purchase. By providing payment information, you represent that you are authorized to use the payment method.

3.4 Sales Tax

Applicable sales tax will be added to orders as required by law.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery time: 10-15 business days after shipment

Free Shipping:

  • Carrier: EMS
  • Available for orders over $50
  • Delivery time: 15-25 business days after shipment

4.3 Shipping Restrictions

We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

4.4 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses, customs, or carrier issues.

5. Returns and Refunds

5.1 Return Eligibility

To be eligible for return:

  • Item must be in original condition, unused, and in original packaging
  • Return must be initiated within 15 days of receiving your order
  • Proof of purchase (order number) is required

5.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Opened or used filter cartridges
  • Installed pool pump parts
  • Any salt system parts showing signs of installation or use

5.3 Return Process

Contact customer service at [email protected] within 15 days to initiate a return. Include your order number and reason for return.

5.4 Refund Processing

Refunds are issued to the original payment method within 5-7 business days after we receive and approve your return.

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and trademark laws. You may not use our content without express written permission.

7. Limitation of Liability

Pool Supplies Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

10. Contact Information

For questions about these Terms, please contact us at:

Pool Supplies Shop
3432 Cerullo Road
Louisville, US 40202
Email: [email protected]